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Privacy Policy

Welcome to ZumoBet (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services at zumobet.uk.net. By accessing or using our website and services, you agree to the terms described herein. If you disagree with any part of this policy, please do not use our services.

1. Data Controller

ZumoBet Ltd, registered in the United Kingdom, is the data controller responsible for your personal data. For any privacy-related enquiries or requests, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data:

  • Full name
  • Contact details including email address, telephone number, and postal address
  • Date of birth and gender
  • IP address and device/browser information
  • Account registration details and profile preferences
  • Transaction history including deposits, withdrawals, and payment methods
  • Usage data such as login times, game activity, and location data where applicable
  • Communications you send via customer support or other channels
  • Identity verification documents for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
  • Sensitive data you voluntarily provide (e.g., self-exclusion status or health information related to responsible gambling)
  • Third-party data from fraud prevention and credit reference agencies

3. Purpose of Data Processing

Your personal data is processed to:

  • Create, manage, and secure your ZumoBet account
  • Verify your identity and age in compliance with UK Gambling Commission regulations
  • Process deposits, withdrawals, and other financial transactions
  • Ensure compliance with legal obligations including anti-money laundering and responsible gambling requirements
  • Send important service updates, notifications, and account-related communications
  • Administer promotions, bonuses, competitions, and loyalty programmes
  • Provide marketing communications where you have given consent
  • Personalise your experience by tailoring content, offers, and recommendations
  • Analyse and improve our services, products, and policies
  • Detect, prevent, and investigate fraud, security breaches, and other unlawful activities
  • Compile anonymised statistics and conduct business analytics

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

  • Your consent, where applicable (e.g., marketing communications)
  • Performance of a contract (e.g., providing you with gambling services)
  • Compliance with legal obligations (e.g., gambling and financial regulations)
  • Our legitimate interests, balanced against your rights and freedoms, such as fraud prevention and service improvement

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory requirements. Typically, this means your data will be stored for up to five years following account closure or inactivity. Certain records, such as those relating to self-exclusion or unresolved disputes, may be retained for longer periods as required by law.

6. Marketing Communications

With your explicit consent, we may send you marketing materials about our products, services, and selected partners via email, SMS, or other electronic means. You can opt out or amend your preferences at any time through your account settings or by using the unsubscribe link provided in each message.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

  • Enable essential website functionality and security
  • Remember your preferences such as language and currency
  • Analyse site usage and performance to improve user experience
  • Deliver personalised advertising based on your interests, subject to your consent

You can manage or disable non-essential cookies via your browser settings; however, disabling certain cookies may affect website functionality.

8. Sharing and Transfers of Data

Your personal data may be shared with:

  • Third-party service providers including payment processors, IT and hosting companies, and customer support services
  • Regulatory bodies such as the UK Gambling Commission and law enforcement authorities
  • Fraud prevention, credit reference, and identity verification agencies
  • Affiliated companies within the ZumoBet group for internal administration
  • Other parties where you have expressly authorised the sharing of your data

Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses or adequacy decisions are in place to protect your information.

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption, firewalls, access controls, secure data storage, and regular security audits.

10. Your Rights

Subject to applicable law, you have the following rights concerning your personal data:

  • The right to be informed about how your data is used
  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your data in certain circumstances (“right to be forgotten”)
  • The right to restrict or object to processing where permitted by law
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing
  • The right to object to automated decision-making, including profiling, that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We may request proof of identity to verify your request.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. Visit the ICO’s website at https://ico.org.uk for more information.

13. Responsible Gambling

We are committed to promoting responsible gambling. If you feel your gambling is becoming a problem, please seek support from organisations such as BeGambleAware. You can also use our self-exclusion tools and set limits on your account to help manage your play.

Last updated: October 2024