Terms and Conditions of Use
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the ZumoBet website located at zumobet.uk.net (“the Website”, “we”, “us”, “our”).
1.2. By registering an account or using any services on the Website, you confirm that you have read, understood, and agree to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and all other applicable rules and policies.
1.3. If you do not agree with any part of these T&Cs, you must not use the Website or its services.
2. Definitions
- Player/User/You: Any individual who registers or uses the Website.
- Account: Your registered user profile on the Website.
- Games: All gambling products offered on the Website, including casino games, live dealer games, sports betting, and other types.
- Operator: The legal entity licensed and authorised to operate ZumoBet in the United Kingdom.
- Bonus: Any promotional offer, including free bets, bonus credits, or free spins.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher, to use the Website.
3.2. It is your responsibility to ensure that gambling online is legal where you reside and that you comply with all applicable laws.
3.3. Employees of the Operator, their immediate family members, affiliates, and business partners are not permitted to register or participate.
4. Account Registration and Security
4.1. Only one Account per individual, household, IP address, or device is permitted. Multiple accounts or attempts to circumvent this rule may result in account suspension or closure.
4.2. You must provide accurate, complete, and up-to-date information during registration, including full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
4.4. The Operator reserves the right to request identity verification at any time, including documents such as passport, driver’s licence, utility bill, or bank statement.
4.5. Providing false or misleading information may lead to immediate Account closure and forfeiture of any winnings.
5. Deposits and Payments
5.1. Deposits must be made using payment methods registered in your name only.
5.2. Deposit limits, minimums, and maximums are detailed in the Banking section of the Website and are subject to change.
5.3. ZumoBet does not charge fees for deposits; however, third-party payment providers may impose charges which are your responsibility.
5.4. The Operator does not provide credit or loan services. All deposits must be made with your own funds.
5.5. Suspicious or irregular transactions may result in account suspension pending investigation.
6. Withdrawals
6.1. Withdrawals should be made using the same payment method as deposits, where possible.
6.2. Withdrawal limits and processing times are set out in the Banking section and may vary.
6.3. Verification checks, including identity confirmation and source of funds, are required before processing withdrawals.
6.4. While we strive to process withdrawals promptly, delays caused by external financial institutions are beyond our control.
6.5. You may request full withdrawal and Account closure by contacting Customer Support.
7. Account Inactivity
7.1. Accounts with no login activity for six consecutive months will be classified as inactive.
7.2. A monthly inactivity fee may be deducted from the balance of inactive Accounts, with prior notice sent to the registered email address.
7.3. Accounts with zero balance may be closed after prolonged inactivity.
7.4. Inactive Accounts can be reactivated by contacting Customer Support and verifying your identity.
8. Responsible Gambling
8.1. ZumoBet is committed to promoting responsible gambling and provides various tools including deposit limits, wagering limits, time-outs, and self-exclusion options.
8.2. If you believe gambling is impacting your wellbeing, we encourage you to use these tools or seek assistance from our support team.
8.3. For further help, please visit GamCare or UK Gambling Commission.
9. Prohibited Conduct
9.1. The following behaviours are strictly prohibited:
- Fraud, deception, or collusion
- Use of bots, scripts, or automated tools
- Manipulation of games or betting outcomes
- Registration of multiple Accounts
- Bypassing geo-restrictions using VPNs, proxies, or similar technologies
- Sharing Account credentials or allowing third-party access
9.2. Breach of these rules may result in suspension or permanent closure of your Account and confiscation of any winnings.
10. Bonuses and Promotions
10.1. All bonuses and promotional offers are subject to specific terms and wagering requirements outlined on the Promotions page.
10.2. Abuse of bonuses, including multi-accounting or collusion, is prohibited.
10.3. The Operator reserves the right to revoke bonuses and void winnings if misuse or technical abuse is detected.
10.4. Bonuses may have expiry dates and be restricted to certain Games.
11. Fairness and Game Integrity
11.1. All Games are supplied by certified providers and operate using Random Number Generators (RNGs) to ensure fair and random outcomes.
11.2. The Operator reserves the right to void bets or winnings if technical faults, errors, or breaches of these T&Cs occur.
12. Limitation of Liability
12.1. ZumoBet is not liable for any losses or damages arising from use of the Website, including but not limited to downtime, delays, or technical issues.
12.2. You accept that gambling involves risk and agree that the Operator’s maximum liability is limited to the amount of your most recent deposit.
12.3. The Operator is not responsible for any third-party websites linked from the Website and disclaims liability for their content or security.
13. Data Protection and Privacy
13.1. Your personal data is collected and processed in accordance with our Privacy Policy, compliant with UK data protection laws.
13.2. We employ industry-standard security measures to protect your information from unauthorised access, loss, or misuse.
13.3. For full details, please review our Privacy Policy available on the Website.
14. Intellectual Property
14.1. All content on the Website, including text, graphics, logos, and software, is the property of ZumoBet or its licensors and is protected by intellectual property laws.
14.2. You may not reproduce, distribute, modify, or use any content without prior written consent from the Operator.
15. Dispute Resolution
15.1. For any complaints or disputes, please contact our Customer Support team in the first instance.
15.2. We aim to resolve all issues fairly and promptly.
15.3. If unresolved, disputes may be escalated to an Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4. All complaints must be submitted in writing via email or through the Website’s support channels.
16. Amendments to Terms
16.1. ZumoBet reserves the right to update or modify these T&Cs at any time.
16.2. Significant changes will be communicated via the Website or email.
16.3. Continued use of the Website after updates constitutes acceptance of the revised terms.
16.4. It is your responsibility to review these T&Cs regularly.
17. Contact Information
For assistance or enquiries regarding these Terms and Conditions, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using ZumoBet, you confirm that you have read, understood, and accepted these Terms and Conditions in full.